Shipping policy

Order Processing

Orders are normally processed and dispatched within 1–3 business days. During launches, sales and other busy periods, processing may take upto 7 business days.

Pre-order, made-to-order or specially produced items may have different processing times. Where applicable, this information will be displayed on the relevant product page.

Business days are Monday to Friday, excluding UK bank holidays.

Delivery Options and Charges

Available delivery methods, estimated delivery times and charges are displayed at checkout based on the delivery destination and the products in your order.

Where available customers can choose between  Standard or Express Tracked Delivery at checkout. All delivery times shown are estimates and begin from the date the order is dispatched not the date the order is placed.

Although we work hard to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed. Courier disruption, adverse weather, customs processing and other circumstances outside our reasonable control may cause delays.

If you require an order for a particular event or date, we recommend ordering well in advance and selecting Express Tracked Delivery where available.

Heavy or Oversized Items

Some garments are heavier or require larger packaging because of their fabric, construction or design. These products may have a separate, product-specific delivery charge.

Where applicable, this will be stated on the product page, and the correct delivery charge will be displayed at checkout before payment.

Orders containing products with different shipping requirements or fulfilled from different locations may be delivered separately. Any applicable delivery charges will be clearly displayed at checkout.

Free Delivery

Eligible UK orders over £200 qualify for free Standard Delivery. Heavy, oversized or specially handled products may be excluded where this is clearly stated on the product page. Final eligibility will be confirmed at checkout.

Any other free-delivery promotion is subject to its stated eligibility requirements.

Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information where tracked delivery is available.

If your order is delayed or has not arrived within the expected timeframe, please contact us at info@tashagodwin.com so that we can investigate with the delivery provider.

Delivery Addresses

Please check that your name, delivery address and contact information are correct before completing your purchase.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched. Additional delivery charges may apply if an order is returned because the address supplied was incorrect or the parcel was not collected.

International Orders, Customs and Duties

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the product or delivery price and are the recipient’s responsibility.

Customs processing may also affect the estimated delivery time.

Our Responsibility

Your order remains our responsibility until it is delivered to you or to a person you have identified to receive it. If your parcel is lost or damaged during delivery, please contact us so that we can investigate and provide the appropriate resolution.

This policy does not affect your statutory consumer rights.