Refund policy

14-DAY RETURNS

You have 14 days from the date you receive your order to notify us that you wish to return an eligible item.

To request a return, email info@tashagodwin.com with your order number and the item you wish to return. If your return is accepted, we will provide the return address and instructions. Items returned without first requesting a return may not be accepted.

RETURN CONDITIONS

Returned items must be unworn, unwashed and in their original condition, with all tags attached. Please take reasonable care when trying on garments.

We may reduce a refund where an item has been handled beyond what is reasonably necessary to inspect its fit, nature and characteristics, resulting in damage, marks, odour, wear or diminished value.

Please retain your proof of postage until your return has been completed.

CHANGE-OF-MIND RETURNS

Customers are responsible for the cost of returning change-of-mind items. We recommend using a tracked and insured delivery service, as the parcel remains your responsibility until it reaches us.

If you return your entire order, any standard outbound delivery charge will be refunded where required by law. Additional amounts paid for Express or premium delivery are not refundable beyond the cost of the least expensive standard delivery option offered.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us as soon as possible at info@tashagodwin.com, including your order number and clear photographs where appropriate.

If the item is confirmed to be faulty or incorrect, we will arrange an appropriate resolution and cover reasonable return-delivery costs. This does not affect your statutory rights.

EXCEPTIONS

We cannot accept change-of-mind returns for personalised or genuinely made-to-measure products, or for sealed hygiene-sensitive goods once the seal has been broken, where the applicable law permits these exceptions.

Gift cards cannot be returned or refunded.

Sale items are subject to the same statutory cancellation and return rights as full-price items. Items clearly marked as “final sales”are not eligible for additional voluntary returns outside those legal rights.This does not affect your rights where an item is faulty, damaged or not as described.

EXCHANGES

Exchanges are subject to stock availability. Please contact us before returning an item if you would like a different size or product. Where a direct exchange is unavailable, you may return the eligible item and place a new order.

REFUNDS

We will notify you after receiving and inspecting your return.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the refund.

Refunds will be processed within the time required by applicable consumer law. We may withhold the refund until we receive the returned item or you provide evidence that it has been sent back, whichever occurs first.

ORDER CANCELLATIONS

If you wish to cancel an order before dispatch, contact us as soon as possible at info@tashagodwin.com. We cannot guarantee that an order can be cancelled once processing has begun.

If the order has already been dispatched, you may request a return after receiving it, subject to this policy and your statutory rights.

INTERNATIONAL RETURNS

Customers returning items from outside the United Kingdom are responsible for return-delivery costs for change-of-mind returns and for ensuring that the parcel is correctly marked as returned goods.

Customs duties and import charges paid directly to local authorities are generally not refundable by Tasha Godwin. Please contact the relevant authority regarding any possible reimbursement.

CONTACT US

For return or refund enquiries, contact us at info@tashagodwin.com.

This policy does not affect your statutory consumer rights.